Refund policy

Return, Replacement & Refund Policy — H&Q Store by Hulk and Queenie

All apparel at H&Q Store is custom made-to-order and printed specifically for you after your order is placed. Because of this, our policy works a little differently from standard retail — please read below.

🕒 Order Cancellations
You may cancel or edit your order free of charge within 1 hours of placing it, by emailing mailforavinashrai@gmail.com with your Order Number. Once your item enters production, it can no longer be cancelled or modified.

❌ No Returns for Change of Mind
Since every item is printed on demand, we don't accept returns, cancellations, or refunds for buyer's remorse, change of mind, or "didn't like it as much in person." Please check our size chart carefully before ordering.

🔄 Free Replacements — Damaged, Defective, or Wrong Item
You'll get a 100% free replacement if:

  • The item arrives physically damaged or defective
  • The print is visibly flawed, blurry, or misaligned
  • You received the wrong size, color, or design from what you ordered

To claim: Email mailforavinashrai@gmail.com within 7 days of delivery with your Order Number and clear photos/video of the item and its packaging. We'll respond within 2 business days. Once verified, we'll ship a free replacement — or, if that exact item/size is unavailable, offer a full refund or store credit, your choice.

This guarantee applies even to items bought during a sale or with a gift card — defective or wrong items are always eligible for a free fix.

📏 Wrong Size Selected by You
If you ordered the wrong size by mistake, we can't offer a free exchange (since your original item was made specifically for that size and can't be resold). Contact us within 7 days of delivery and we'll send you a 50% discount code to reorder the correct size.

🛑 Sale & Gift Card Items
Items bought during clearance or flash sales, or paid for with a gift card, are not eligible for change-of-mind returns or sizing discount codes. They are still covered under our free replacement policy for damage, defects, or incorrect items.

💳 Refunds
Where a refund is issued instead of a replacement:

  • Prepaid orders: refunded to your original payment method within 7–10 business days.
  • COD orders: since cash refunds aren't possible, we'll contact you by email or WhatsApp to collect your UPI ID or bank details and transfer the refund directly.
  • Shipping charges paid at checkout are non-refundable.
  • If an order has multiple items, only the affected item(s) are replaced or refunded — the rest of your order is unaffected.

📸 What we need from you
To process any claim quickly, please keep the original packaging and take an unboxing photo/video if possible — this helps us verify issues and resolve your claim faster.

For any questions, reach us at mailforavinashrai@gmail.com.